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Your questions answered.

Frequently asked questions

What is Platoo.business?

Platoo offers sole traders and companies the ability to instantly create FREE virtual and physical VISA cards for staff, employees and clients worldwide.

How do I create an account?

Click “Get started” to create your profile in minutes.

Are there any monthly fees?

There are no monthly fees or contracts. Use Platoo as and when you need to pay business expenses.

Do I pay any joining fees?

Platoo cost £18 for all companies. Register now with your email address, mobile and password.

OR

Simply record a short video explaining what your business does, you pay no £18 fee and you pay no 4% top-up fees for 1 year.

Record a short video and send it to info@Platoo.business.

Please remember to include your business name.

What is a Platoo Virtual credit card?

Platoo virtual cards work just like your normal bank card, however, they are issued digitally. You create a new card number, exp date, 3 digit security code.

Do my issued cards accept refunds?

Yes, all cards created in your dashboard accept refunds that return to your account balance.

Are my cards reloadable?

Yes, you may top-up by transferring your account balance to your chosen card.

You may also top-up by bank transfer, crypto and cash.

Do my cards support 3D secure?

Yes, when creating cards you may add an email address and any mobile number to receive OPTs.

What is my spending limit?

You set your own spending limits for your cardholders.

When does my card arrive in the mail?

Once you're logged into your Platoo dashboard, you may order physical cards for your business.

Cards issued in the United Kingdom take 2 days, and international shipping up to 7 days.

I don't live in the UK, can I still use Platoo?

Yes, non-resident directors are welcome. Simply log in and choose Corporate account.

Can I make in-store purchases?

Yes, you may swipe your card, tap, or insert your cards and enter your chosen pin code. Cards are accepted anywhere in the world VISA is accepted.

How do I activate my physical cards?

If you have created your own Platoo.business account, log in to the account and activate it or contact your Platoo. business card issuer directly.

What ID verification do I need?

A scan of your original issued country passport and your current residential address(All countries welcome).
ID verification is authenticated via Stripe.

Can I transfer funds out of my account?

You may transfer funds onto your issued cards to spend. You may also request to withdraw your balance in 16+ currencies, in 30+ countries.

What are my top-up limits?

You may receive up to £1,000,000 per bank transaction and up to £10,000 by card online. Funds are added to your Platoo account balance.

How do I view my transactions?

After you have made a payment, you can view your transaction history in your dashboard.

Can I top-up with my credit card?

Unfortunately, this option is no longer available.

What are the benefits of registering my Company with Platoo?

Platoo.business ensures your company remains compliant and created by all legal obligations.

How long does it take to create my account?

Your account is created instantly once you enter your email, password and mobile number(All countries accepted).

Where can I use my Virtual cards?

You may use your cards anywhere online that accepts VISA. Make payments online and over the phone.

Can I file a card dispute with Platoo.business

No, please contact the merchant or their payment provider to file disputes. Your issued cards will be credited with a successful refund.

How do I top-up my cards?

Your account comes with a unique UK sort code & account number. Top-up by directly transferring funds into your Platoo.business account.

What is a Platoo physical VISA card?

A Platoo.business physical card works just like a bank card. You make purchases in person at POS terminals, online and over the phone. Physical cards also accept contactless payment.

Can I withdraw cash from ATMs that accept VISA?

Cash cannot be withdrawn from ATMs. Platoo.business VISA cards are to pay company expenses.


If you feel you have over budgeting for your company expenses, you may withdraw your funds to over 30+ countries.

Funds are available to withdraw in 16+ currencies.

How many Platoo physical VISA cards can I issue?

Platoo.business users can issue unlimited cards for business expense purposes.

Can I use any name and address for new cards?

Yes, you may. You can create new cardholders and cards with any name and address worldwide.

What happens if I lose my card?

No need to panic, simply log into your account and cancel the card. You can also choose to temporarily deactivate it.

What is a Platoo Business Account?

A Platoo business account enables companies to instantly create virtual credit cards, and issue physical company cards to staff, employees and clients.

Does my credit rating matter?

No, you can create your account and onboard quickly.

Can I use my account to receive a bank transfer?

Your transfers must be only to pay company expenses.

How much do top-ups cost?

All account top-ups are debited at 4%.

However, if you record a short video on your smartphone explaining how to use Platoo.business dashboard.

All your top-ups are free for 1 year!

Can I add my own Company logo to my VISA cards

Yes, simply log in to your account, go to "Profile", then "Card design".

How can I sign up without paying?

Sure, simply record a short video explaining what your business does, you pay no £18 fee and you pay no 4% top-up fees for 1 year.

Record a short video and send it to info@Platoo.business.

Please remember to include your business name and Platoo email address.

Is Platoo safe to use?

Absolutely! Platoo uses sophisticated encryption to protect your privacy. Businesses worldwide benefit from the best industry experts, legal teams, and accredited accountants.

Frequently asked questions

What is Platoo.business?

Platoo offers sole traders and companies the ability to instantly create FREE virtual and physical VISA cards for staff, employees and clients worldwide.

How do I create an account?

Click “Get started” to create your profile in minutes.

Are there any monthly fees?

There are no monthly fees or contracts. Use Platoo as and when you need to pay business expenses.

Do I pay any joining fees?

Platoo is free for UK Sole traders and registered UK companies. To create a new UK company same day starts from £29.99.

What is a Platoo Virtual credit card?

Platoo virtual cards work just your normal bank card, however they are issued digitally. You create a new card number, exp date, 3 digit code.

How long does it take to create my account?

Your account is created instantly once you enter your email, password and mobile number(All countries accepted).

Where can I use my Virtual cards?

You may use your cards anywhere online that accepts VISA. Make payments online and over the phone.

Do my issued cards accept refunds?

Yes, all cards created in your dashboard accept refunds that return to your account balance.

Are my cards reloadable?

Yes, you may top-up by transferring your account balance to your chosen card.

Can I file a card dispute with Platoo.business

No, please contact the merchant or their payment provider to file disputes. Your issued cards will be credited with a successful refund.

How do I top-up my cards?

Your account comes with a unique UK sort code and account number. Top-up by directly transferring funds into your Platoo.business account.

Do my cards support 3D secure?

Yes, when creating cards you may add an email address and any mobile number to receive OPTs.

What is my spending limit?

You set your own spending limits for your chosen cardholders.

What is a Platoo physical VISA card?

A Platoo.business physical card works just like a bank card. You make purchases in person at POS terminals, online and over the phone. Physical cards also accepts contactless payment.

Can I withdraw cash from ATMs that accept VISA?

Cash cannot be withdrawn from ATMs. Platoo.business VISA cards are for the purpose of paying company expenses.

When does my card arrive in the mail?

Once you're logged into your Platoo dashboard, you may order physical cards for your business. Cards issued in the United Kingdom take 2 days, international shipping up to 5 days.

I don't live in the UK, can I still use Platoo?

Yes, non-resident directors are welcome. Simply login and choose a Start-up or Corporate account.

How many Platoo physical VISA cards can I issue?

Platoo.business users can issue unlimited cards for business expense purposes.

Can I use any name and address for new cards?

Yes you may. You can create new cardholders and cards with any name and address worldwide.

Can I make in-store purchases?

Yes, you may swipe your card, tap, or insert your cards and enter your chosen pin code. Cards are accepted anywhere in the world VISA is accepted.

How do I activate my physical cards?

If you have created your own Platoo.business account, login to account and activate it or contact your Platoo.business card issuer directly.

What happens if I lose my card?

No need to panic, simply log into your account and cancel the card. You can also choose to temporarily deactivate it.

What is a Platoo Business Account?

A Platoo business account enables complies to instantly create virtual credit cards, and issue physical company cards to staff, employees and clients.

What ID verification do I need?

A scan of your original issued country passport and your current residential address(All countries welcome).
ID verification is authenticated via Stripe.

Can I transfer funds out of my account?

You may transfer funds onto your issued cards to spend.

Does my credit rating matter?

No, you can create your account and onboard quickly.

Can I use my account to receive a bank transfer?

Your transfers must be only for the purpose of paying company expenses.

What is my incoming transfer limit?

You may receive up to £1,000,000 per transaction. Your Platoo balance is top up instantly.

How do I view my transactions?

After you have made a payment, you can view your transaction history in your dashboard.

How much do top-ups cost?

Incoming transfer top-ups are debited at 4%*

Do I need to have or register a UK company?

In order to create a Platoo business account you will need to be a UK sole trader or UK company. If you do not have a company, sign up to create a company with Platoo.business in a few minutes.

How long does it take to create my
UK company?

Start-up registrations take up to 5 days to register, or you may choose a Corporate registration to create your company and start issuing cards same day.

What are the benefits of registering my
Company with Platoo?

Platoo.business ensure your desired company is set up correctly with all legal obligations. Platoo guarantee successful incorporation.

What is the difference between Start-up and Corporate accounts?

Both offer the same free benefits. Corporate registrations are submitted same day.

Is Platoo safe to use?

Absolutely! Platoo uses sophisticated encryption to protect your privacy. Businesses worldwide benefit from the best industry experts, legal teams, and accredited accountants.